Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal & nonverbal expressions to show the speaker they are fully engaged.

Through active listening healthcare professionals can build trust & respect with clients, enhance quality of care, & reduce their own burnout & stress. This two and a half hour in-person training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.

Learning Objectives:

• Define active listening
• Explain the 4Ms Framework of Age Friendly Health Systems
• Explain the role of direct care workers in the health system
• Identify the key characteristics for effective verbal & nonverbal communication
• Identify strategies for overcoming barriers to communication

Audience: Direct Care Workers (Home Health Workers, Medical Assistants, Licensed Practical & Vocational Nurses, Nursing Aides, etc.)

Date: Thursday, June 27, 2019
Time: 9am – 11:30am
Location: Health & Medicine, 29 E. Madison, Suite 602

The event is free, but pre-registration is required. Questions? Contact Melissa Martin at mmartin@hmprg.org