Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal & nonverbal expressions to show the speaker they are fully engaged. Through active listening healthcare professionals can build trust & respect with clients, enhance quality of care, & reduce their own burnout & stress. This one and a half hour virtual training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.

Date: Monday, March 29, 2021
Time: 10am -11:30am
Location: Zoom

The event is free, but pre-registration is required.

Learning Objectives:

• Define active listening
• Explain the 4Ms Framework of Age Friendly Health Systems
• Explain the role of direct care workers in the health system
• Identify the key characteristics for effective verbal & nonverbal communication
• Identify strategies for overcoming barriers to communication